Return Policy

Effective Date: May 17, 2026

At Moonbrew, we prioritize your satisfaction and stand behind the quality of our products. If your order does not meet your expectations, we are here to guide you through a smooth resolution process.

1. 60-Day Risk-Free Guarantee

We extend a 60-day satisfaction guarantee on all items purchased through moonbrew-store.co. You have up to 60 calendar days from the date of package delivery to request a return.

Important: Prior authorization is mandatory. Please contact our support team to initiate the process before sending any items back. Unsolicited returns sent without prior approval will be refused at our warehouse.

2. Return Eligibility & Guidelines

To qualify for a refund, returned items must comply with the following standards:

Item State Condition Requirement
Opened Products Permitted for return if at least 50% of the contents remain inside for inspection.
Unopened Products Must remain in original, tamper-evident sealed packaging.

Additional Conditions:

  • Timeliness: Requests must be filed within 60 days of delivery.

  • Proof of Purchase: A valid order number or receipt from moonbrew-store.co is required.

  • Discretion: Moonbrew reserves the right to reject return requests that fail to meet these requirements.

3. How to Submit a Return Request

Follow these three simple steps to start a return:

  1. Email Support: Reach out to hi@moonbrew-store.co with your Order Number and a brief note detailing the reason for return.

  2. Obtain Return Authorization: Our customer care team will evaluate your submission and issue a Return Merchandise Authorization (RMA) along with warehouse shipping instructions.

  3. Dispatch Package: Pack your items securely and ship them to the designated return facility provided by our team.

4. Return Shipping Responsibilities

  • Standard Customer Returns: Customers are responsible for securing and paying for their preferred return shipping method.

  • Defective, Mis-shipped, or Damaged Items: If the return is caused by our error or a damaged package, Moonbrew will issue a complimentary prepaid return shipping label or send a full replacement at no extra charge (replacement items delivered within 5–10 business days).

5. Damaged, Defective, or Incorrect Deliveries

Please review your parcel as soon as it arrives. If you notice damaged goods, missing items, or an incorrect delivery, contact us within 7 days of receipt with the following:

  • Your order reference number

  • Summary of the issue

  • Clear photo/video evidence of the product and original shipping container

Our team will fast-track a replacement shipment (arriving within 5–10 business days) or issue a full refund upon verification.

6. Product Exchanges

We do not conduct direct product exchanges. If you prefer a different item, please submit an eligible return for a refund and place a separate order on moonbrew-store.co for your desired product.

7. Refund Processing & Timelines

Once your return arrives at our facility and passes physical inspection:

  • Approval Notification: We will notify you via email regarding the status of your refund.

  • Credit Settlement: Approved refunds are issued to the original payment method within 5–10 business days post-inspection.

  • Bank Posting Period: Depending on your financial institution, it may take an additional 5–10 business days for your funds to reflect in your account.

  • Original Freight: Outbound shipping fees are non-refundable unless the return is due to a seller error.

8. Order Cancellation Policy

Orders enter our automated fulfillment pipeline shortly after placement.

  • Cancellations or address modifications can only be processed before the warehouse begins handling your order.

  • To request an immediate cancellation, email hi@moonbrew-store.co as soon as possible. Once dispatched, packages must follow standard return procedures.

9. Ineligible & Non-Refundable Scenarios

Refunds will be denied under the following circumstances:

  • Requests submitted beyond the 60-day window.

  • Items purchased through unauthorized resellers, third-party marketplaces, or physical stores.

  • Packages returned without a valid Return Merchandise Authorization (RMA).

  • Opened containers with less than 50% remaining product.

  • Products showing evidence of improper storage, alteration, or intentional damage.

  • Patterns of suspected policy abuse or suspicious return volume.

10. Customer Support Contact

For inquiries or assistance regarding returns, please contact our team:

  • 📩 Email: hi@moonbrew-store.co

  • 🌐 Website: moonbrew-store.co

  • 🕒 Response Window: Within 24–48 business hours (Monday through Friday)

Moonbrew reserves the right to amend or update this policy at any time. Any changes take effect immediately upon posting to moonbrew-store.co.